You don't get responses from customer service till you've ordered which kind of sucks, I initially emailed them regarding bulk ordering but heard nothing back after several attempts. I eventually placed an order for x10 mini coconut sets and only received 9 sets. I emailed customer service and they surprisingly swiftly responded & kindly sent me another one with a free tote bag. Also wish the bottoms of the coconuts were shaved so it would stand straight. Other than that, the coconuts and packaging are gorgeous! Great value.