Shipping & Delivery
Orders are dispatched within 24 hours, or next business day. Once orders leave, they are in the hands of Australia Post for delivery.
All orders are shipped with door-to-door tracking. You will receive your tracking number from us via email where you can enter your tracking code and get updates from Australia Post.
Click here to view the status of your delivery.
- Standard AU Shipping $7.95 (Delivery 2 - 5 business days)
- Standard NZ Shipping $15.95 (Delivery 3 - 7 business days)
- Wholesale Shipping from $29.95
- Tracking number provided on all orders
Now for the boring stuff
We aim to deliver products to you at the place of delivery requested by you within the time indicated by us at the time of your Order, but we cannot guarantee any firm delivery dates.
We will try to let you know if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.
You must take care when opening the product so as not to damage it, particularly when using any sharp instruments.
It is the obligation of the customer to ensure their delivery address is correct.
Failure to provide the correct delivery details may result in incorrectly delivered goods, undelivered goods and additional redirect or re-delivery fees.
Coconutsy accepts no liability for incorrectly delivered or undelivered goods, where the customer made no reasonable attempt to correct the address within a reasonable period of time and/or Coconutsy acted reasonably when delivering the goods.
Once delivered in accordance with your instructions, the product becomes the responsibility of the customer.
If your package gets returned to us due to the incorrect shipping address, you will be refunded for the product(s), not for shipping. Alternatively, we can ship your order to your correct address. The shipping fees will be invoiced to the customer before re-shipping your order.
All of our packaging is thoughtful and plastic free. As a company whose main mission is to reduce waste and be as close to zero-waste as possible, we have spent a lot of time looking at eco-friendly packaging options. With that in mind we have sought out recyclable packaging that works with our sustainable coconut products.
We wrap our coconut bowls in tissue paper and pack them with craft paper so they do not get damaged in transit, then to top it all off we send your coconut bowls in a 100% recycled cardboard box!
You can do your part to help us with the end-of-life of our packaging materials. Please ensure that you recycle, compost or reuse our packaging materials.
Click here to view our commitment to carbon neutral delivery.
Customers must supply Coconutsy with a valid contact email.
Coconutsy accepts no liability arising out of failure to contact a customer, where the contact details were not supplied, were invalid or incorrect.