We would like to share with you an important update from our friends at Australia Post. The challenges presented by the pandemic mean there are delays with some of our deliveries of coconut bowls and other sustainable products in Australia.
These delays can be up to a few days, and we ask that you bear with us and Australia Post during this time. After many phone calls with their support staff over the last few weeks I can tell you they are doing a great job under the circumstances.
Australia Post is doing everything possible to keep delivering during the coronavirus pandemic. Almost all their Post Offices are still open, while posties and drivers are working to get parcels delivered to your customers.
"With our business adapting to the challenges the current pandemic presents, our normal practice of delivery has been impacted. We are experiencing significant delivery delays due to limited flights, hygiene and social distancing requirements in our network (such as one person unloading a loose load trailer which halves productivity) and an increase in parcel volumes as more people shop online."
"We appreciate the current delays are causing frustration and increased customer enquiries for both you and our contact centre. We have made some important changes to some of our tracking notifications to provide your customers with more information about the progress of their delivery.
We have a new notification - "We’ve got your delivery details" - which will now be the first notification sent to consumers when Australia Post has confirmed receipt of the manifest. We have also updated the "It’s on its way" notification to include information about delivery delays and refer customers to find out more detail on our website. Click here to see the enhanced notification experience and suggested messaging for your use to explain the delays.
Thank you very much for your understanding and stay safe.